SERVICE / REPAIRS
Do you also offer loan devices for the repair period?
If you need a loan device to use while your PARI nebuliser system is being repaired, call us on the following phone number: 01932 34 11 22. There is normally a charge (in addition to the normal service/repair charge) for this service.
How often must the filter be replaced?
After 200 operating hours or at least once a year. You should check the
filter for contamination regularly and replace it sooner if necessary.
The instructions for use contain a detailed description of this
Is it normal for the connection tubing on the device to become very warm, even hot?
Yes, in short compressing air makes it hot so all nebuliser
compressors will generate a certain amount of heat during normal use.
The currently applicable standard DIN EN 60601-1 Part 1 for medical
electrical equipment defines requirements regarding maximum permissible
temperatures for electrically powered medical products. The
corresponding tests on our devices were conducted by an external,
accredited test laboratory.
All of our compressors meet the specifications of the standard cited above.
What must I do if my nebuliser does not generate an aerosol any more?
This may be due to any (or all) of the following:
Is the nozzle insert in the nebuliser is missing?
nozzle may be blocked (also possible with the LC SPRINT family).
Please check the nozzle first. If there are crystalline deposits (e.g.
limescale residue) in the nozzle, it may be possible to remove them
simply by squeezing the flexible nozzle with your thumb (however, this
only works with the LC SPRINT nozzle because it is flexible). For more
stubborn blockage, it often helps to clean the nozzle again by boiling
the nebuliser. This is also possible for cleaning the LC PLUS Nebuliser nozzle.
See instructions for use. Please note that the small holes must be
poked through very carefully and only from the nozzle underside.
- Is there enough medication in the nebuliser? Make sure that the medication in the nebuliser reaches the fill mark. Minimum: 2ml, Maximum: 8ml.
Where must I send the device?
PARI Medical Ltd
The Old Sorting Office
Surrey KT14 6LB
Who pays the carriage when devices are sent to the Technical Service Dept.?
If you have a complaint regarding the device please call us on 01932
341122. Please also refer to our terms and conditions of warranty in the
instructions for use.
Why should the accessories be replaced regularly?
The nebuliser, tube and filter are wearing parts.
To ensure that the quality of the therapy remains consistent, these parts should be replaced once a year.
For this, PARI offers the convenient Year Packs.
Will PARI take back my old battery?
As a producer of batteries under the Waste Batteries
& Accumulators Regulations 2009, PARI Medical Ltd are obliged to
take back, free of charge, any waste batteries supplied to an end user
for treatment and recycling. If any of our customers require us to take
back batteries, they should contact us on 01932 341122. We will agree
the necessary arrangements for the return, proper treatment and
recycling of the waste batteries.