SERVICE / REPAIRS

Service and Repairs

Will PARI take back my old battery?

As a producer of lithium ion batteries under the Waste Batteries & Accumulators Regulations 2009, PARI Medical Ltd are obliged to take back, free of charge, any waste batteries supplied to an end user for treatment and recycling. If any of our customers require us to take back batteries, they should contact us on 01932 341122. We will agree the necessary arrangements for the return, proper treatment and recycling of the waste batteries.

Will PARI take back my old nebuliser machine?

When PARI Medical Ltd supplies a new nebuliser machine to an end user, we are obliged to take back – free of charge – a waste nebuliser machine for treatment and environmentally sound disposal (being equipment that (a) is of an equivalent type to and (b) has fulfilled the same function as the supplied equipment). If you are an end user customer and require us to take back a machine, please contact us on 01932 341122. We can then agree the necessary arrangements for the return, proper treatment and environmentally sound disposal of the waste electrical device(s).

Do you also offer loan devices for the repair period?

If you need a loan device to use while your PARI nebuliser system is being repaired, call us on the following phone number: 01932 34 11 22. There is normally a charge (in addition to the normal service/repair charge) for this service.

How often must the filter be replaced?

After 200 operating hours or at least once a year. You should check the

filter for contamination regularly and replace it sooner if necessary.

The instructions for use contain a detailed description of this

procedure.

Is it normal for the connection tubing on the device to become very warm, even hot?

Yes, in short compressing air makes it hot so all nebuliser

compressors will generate a certain amount of heat during normal use.

The currently applicable standard DIN EN 60601-1 Part 1 for medical

electrical equipment defines requirements regarding maximum permissible

temperatures for electrically powered medical products. The

corresponding tests on our devices were conducted by an external,

accredited test laboratory.

All of our compressors meet the specifications of the standard cited above.

What must I do if my nebuliser does not generate an aerosol any more?

This may be due to any (or all) of the following:

  1. Is the nozzle insert in the nebuliser is missing?

  2. The nozzle may be blocked (also possible with the LC SPRINT family). Please check the nozzle first. If there are crystalline deposits (e.g. limescale residue) in the nozzle, it may be possible to remove them simply by squeezing the flexible nozzle with your thumb (however, this only works with the LC SPRINT nozzle because it is flexible). For more stubborn blockage, it often helps to clean the nozzle again by boiling the nebuliser. This is also possible for cleaning the LC PLUS Nebuliser nozzle. See instructions for use. Please note that the small holes must be poked through very carefully and only from the nozzle underside.

  3. Is there enough medication in the nebuliser? Make sure that the medication in the nebuliser reaches the fill mark. Minimum: 2ml, Maximum: 8ml.

 

Where must I send the device?

PARI Medical Ltd
The Old Sorting Office
Rosemount Avenue

West Byfleet

Surrey KT14 6LB

Who pays the carriage when devices are sent to the Technical Service Dept.?

If you have a complaint regarding the device please call us on 01932

341122. Please also refer to our terms and conditions of warranty in the

instructions for use.

Why should the accessories be replaced regularly?

The nebuliser, tube and filter are wearing parts.
To ensure that the quality of the therapy remains consistent, these parts should be replaced once a year.
For this, PARI offers the convenient Year Packs.