PARI Respiratory Equipment, Inc. stands behind its quality products. You should place your sales receipt in a safe place should you ever need it for warranty purposes. PARI’s warranty goes into effect from the date you purchase your item but a Proof of Purchase will be needed if the serial number has exceeded the warranty period. You can find the serial number on the bottom of every PARI compressor and this will be needed when you contact Patient Connection for technical support. You can e-mail your questions or concerns to PatientConnection@PARI.com.

Patient Connection will attempt to troubleshoot your problem over the phone and will ask you some questions to help determine where the cause may lie. You may be asked to turn your unit on so that Patient Connection can hear it running. It is always best to have your compressor in hand when you call for technical support.

If it is determined that the compressor is under warranty, and as long as the unit has not been dropped or medication spilled on it, you will be provided with a Return Authorization Number (RA#). You will be responsible for sending the unit back to PARI so that our technicians can inspect your unit. We are required to have your unit in hand before we are able to send out a replacement. If a PARI defect is found, it will be replaced with a new unit. PARI does not have loaner equipment so you should contact your Doctor or local supplier to obtain a loaner unit if one will be needed during the time your unit is being returned / investigated.

You can send your unit back to us by whatever means is the most convenient for you, however the RA# must be visible on the outside of the box. You should take precaution to ensure that you pack your item carefully to avoid damage during shipment. PARI is not responsible for lost or damaged items being returned to us. If an RA# is not on the outside of the box, it will be returned to the sender. Both USPS and UPS offer insurance and tracking availability. It will be your responsibility to get your unit back to PARI under the Warranty Policy. We also ask that you disinfect and clean item(s) prior to returning to PARI. All items returned should clearly be marked as follows:

PARI RESPIRATORY
RA# ______________________
2943 OAK LAKE BLVD
MIDLOTHIAN, VA 23112